Intuit Hates Mac Users

Feb 8, 2012 by

My wife and I have been using Quicken personal finance software since 1998. So we have a lot of historical information in Quicken’s data file. About five years ago I made the big move from a PC to a Mac. Despite all the scary stories promulgated by The Evil Empire (aka Microsoft), I breezed through the transition, with one exception: Quicken.

Quicken for Mac

Intuit does make a Mac version of Quicken, which I purchased. Intuit describes moving data from the PC version of Quicken to the Mac version as being fairly painless and relatively glitch free. It’s neither, by a long shot. Of all the time (most of a day) I spent migrating from my old PC to my new Mac, I devoted probably 80% of that time to correcting my Quicken data trove after transfer to the Mac. Laborious and painstaking only begin to describe the tedious, partly manual process. I eventually succeeded, after lots of made-up but necessary reconciliation entries, and got my first hint that Intuit considers Mac users mostly a nuisance.

Now Comes Lion

A new contract I’m working under required that I upgrade to Office for Mac 2011, so I figured I’d also upgrade to Apple’s latest operating system, called Lion. I installed both, then noticed that ominous circle with a slash symbol on my docked Quicken icon. Uh-oh. Clicking on it yielded this message:

“You can’t open the application Quicken 2007 because PowerPC applications are no longer supported.”

I didn’t know what this meant, but it caused my blood pressure to rise a few points. But, no worries I thought, I’ll just have to spend a bit more than planned and upgrade my Quicken too.

Then the Bombshell

A quick search on “Lion upgrade Quicken” (which if I had any smarts I would have done before installing Lion, knowing Intuit’s disdain for Mac users) turned up a page of links oozing rage and disbelief. My Quicken for Mac 2007 is the most recent version, and, no, it does not run with Lion. Let’s see, 2007—by my count that’s about five years since Intuit bothered to release a new version of Quicken for Mac. Five years is roughly 16% of the time passed since IBM invented the PC! I spent an hour searching for a solution. There is none—no work-around, no makeshift answer, no nothing, and no way for me to open Quicken to generate an export file of my data.

Clearly Intuit knew for many months that Lion was on the way, and clearly Intuit knew that Quicken for Mac users who upgraded to Lion would immediately and irreversibly be screwed. Intuit cared not. In late December Intuit did issue a vague and so delinquent as to be insulting promise to release a solution by “early spring.” Of which year was left unstated.

I’m Out

For me, that’s it for Intuit. I’ve had enough. Unless whatever solution Intuit comes up with (and I have no confidence Intuit will deliver on its promise) is given to me at no cost and with an apology in the form of a future incentive (that means something that translates to CASH), I’m done with Quicken, and Intuit, forever.

Replacement Suggestions

I’m interested to learn of your non-Quicken recommendations for personal finance software. I’m twenty days into a 30-day trial of iBank 4. It’s interesting and has some nice features, but is also strangely lacking in a few critical functions, like a simple Actual vs. Budget report, if you can believe that. I must say that IGG Software (iBank’s maker) technical support accepted my Quicken data file and managed to get all of my data flawlessly into iBank—no charge—and that means a lot to me. But in 10 days I’ll be compelled either to buy iBank 4 (for $60) or move to another product.

Any suggestions of personal finance software I should try?

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